Reskin is designed to protect delicate skin and prevent chafing and blisters. For best results, we recommend using the product before any symptoms arise.

Already have a blister or chafed area? No worries. Reskin also provides immediate relief and protection and is safe to use on an open wound. Please note that for hygiene reasons, using it on an open wound will void its reusability.

Some practical tips for use:

• Always apply Reskin to clean, dry, and oil-free skin. The product doesn't stick to hair or itself.
• For optimal protection, it is important to apply Reskin generously so that the affected area is well covered.
• Reskin is reusable as long as the silicone layer remains in good condition. After use, gently wash the product with water and mild soap and let it dry, as described in the instructions on the product page.

On every product page and inside each package, you'll find comprehensive instructions with images explaining step-by-step how to best apply Reskin.

Are you unsure about how to use it or do you have questions about your specific situation? Feel free to contact us; we're happy to help.

Reskin is reusable, as long as the silicone layer remains in good condition. How often you can reuse Reskin depends on factors such as:

• the place on the body where you use it
• your skin type (for example, drier or oilier)
• how intensively the product is used
• how carefully it is cleaned and stored

After use, you can wash Reskin with water (and mild soap, if necessary) and let it dry on a flat surface or on its protective layer. This will keep the material in good condition for as long as possible.

If you use Reskin on an open wound, the reusability is lost for hygiene reasons, and we recommend not reusing the product after use.

Once the silicone layer starts to adhere less well or shows signs of wear, it is time to replace Reskin.

Do you have any questions about reusing your Reskin or the condition of it? Feel free to contact us; we're happy to help.

There can be several reasons why a plaster doesn't adhere well or comes loose. In most cases, this can be easily explained and prevented.

Below you will find the most common causes:

The skin is not completely clean or free of grease
Residue from cream, oil, or sweat can affect the adhesive strength of the plaster. Keep in mind that oils from creams penetrate the skin and remain there for a long time. A previously applied cream can affect adhesion for up to several days.

Specifically for cyclists
If you use chamois cream or bib grease, it's important to know that this grease remains in the skin and the cycling shorts for a long time. Even if you apply the patch later, it can affect adhesion. Therefore, make sure your skin is thoroughly cleansed and your cycling shorts are thoroughly washed to remove any traces of bib grease before using Reskin.

The skin is naturally a little oily
The plaster may not adhere as long to some skin types, especially in warm weather or during intensive exercise.

Lots of movement or friction
With intensive use or in places with a lot of friction, the silicone layer can wear out faster, causing the plaster to come loose sooner.

The patch has already been used several times
After multiple reuses, the silicone layer may adhere less well. In that case, it's time to use a new piece.

The patch is applied too small
For optimal protection, it's important to apply the plaster generously so the edges adhere well. If you're cutting the plaster to size yourself, make sure the edges are nicely rounded to prevent rolling.

Apply to hair
Reskin doesn't adhere to hair or itself. For good adhesion, it's important that the skin is hair-free. Sometimes it's necessary to shave hairy areas.

Does the patch keep coming off, or are you unsure if you're using the product correctly? Feel free to contact us; we're happy to help.

Yes, Reskin is safe to use on an open wound. It provides immediate protection and relief and helps protect the delicate skin from chafing and further irritation.

Please note that when used on an open wound, the reusability is lost for hygiene reasons . We therefore recommend not reusing Reskin after use.

Always ensure the skin and wound are clean before applying Reskin and follow the instructions for use on the product page.

Are you unsure whether Reskin is suitable for your specific situation or do you have questions about using it on a wound? Feel free to contact us; we're happy to discuss your needs.

Our orders are shipped sustainably via PostNL letter mail. Therefore, you usually won't receive a track & trace code. Larger or heavier orders are usually shipped with track & trace.

Shipping costs per country:

Netherlands: €3.95
Belgium: €5.75
Other EU countries: €12.50 (including track & trace)
Outside the EU (international): €20.00 (including track & trace)

Free shipping

Within the Netherlands for orders over €50
For B2B orders: free shipping from €200 within the Netherlands and Belgium

You can pay for your order safely and easily using the following payment methods:

• iDEAL | Wero
• PayPal
• Credit card
• Bancontact
• Belfius
• Bank deposit
• On invoice (only for B2B)

After completing the payment, your order will be processed immediately.

Pay via bank deposit

If you choose bank deposit, you'll receive a payment request by email. You can also choose to transfer the payment manually.

Important to know:

• Please include your name, order number and order date when making your payment to avoid delays.
• Your order will only be shipped after payment has been received.
• If payment is not received within 14 calendar days, the order will be automatically cancelled.

Payment details:

Beneficiary: ReSkin-XL
Bank: ABN AMRO
IBAN: NL57ABNA0551313099
BIC: ABNANL2A
Payment reference: order number and order date

We deliberately do not offer the option of paying afterwards.

Because we ship our orders sustainably via PostNL letter post, you usually do not receive a track & trace code for orders within the Netherlands and Belgium.

For larger or heavier orders, shipping can be done with track & trace. In that case, you'll automatically receive the track & trace code by email as soon as your order has been shipped. You can also find the track & trace code by logging in to your account.

For shipments to other EU countries (except the Netherlands and Belgium) and for international shipments outside the EU, your order will always be shipped with track & trace.

If you haven't received your order after the expected delivery time, please feel free to contact us, and we'll look into it for you.

If you order on a working day before 7:00 PM, your order will be shipped the next day.

Delivery then depends on the postal services. In most cases, the following delivery times apply:

• Netherlands: approx. 2–4 working days
• Belgium: approx. 3–5 working days

Orders that are shipped with track & trace (such as larger orders or shipments outside the Netherlands and Belgium) generally have the same delivery times, but can be tracked via the track & trace code that you receive by email or can view in your personal account.

International orders may take longer to arrive than the delivery times listed above. Actual delivery times depend heavily on the destination country.

Please note that we are dependent on postal services. Especially during peak periods, delivery may sometimes take longer than indicated.

If you haven't received your order after the expected delivery time, please feel free to contact us, and we'll look into it for you.

You'll be automatically updated by email on your order status. You'll receive:

• an order confirmation once your order has been placed
• when paying by bank deposit: an email with a payment request and a confirmation once the payment has been received
• a message when your order has been shipped, possibly with shipping details and track & trace code
• an email after receipt in which we ask whether you are satisfied with our products

You can also always check the status of your order in your personal account. Log in and go to 'Orders' to view the current status.

Do you have any questions or is something incorrect? Please feel free to contact us, we're happy to help.

Want to cancel your order? Please contact us as soon as possible, and we'll see what we can do.

Once you have received an order confirmation, it is not always possible to change or cancel the order, as the packing and shipping process may already have started.

If cancellation is no longer possible, you can return the products after receipt, provided they are unopened and in their original packaging. You can return them within 30 days of receiving your order. In that case, you will be responsible for the return shipping costs.

Do you have questions about cancellations or returns? Feel free to contact us, we're happy to help.

You can return your order within 30 days of receipt. We ask that you always contact us first to register your return. This way, we can process your return correctly and quickly.

After registering, you will receive return instructions from us and after receipt and inspection of the return shipment, the purchase amount will be refunded within 14 days via the original payment method.

Important to know:

• Returns are possible within 30 days after receipt
• Return costs are at your own expense
• Products must be returned unopened and in the original packaging.
• We cannot process returns without prior notification.

Did you receive the wrong item or is there something wrong with your order? Please contact us, and we'll find a suitable solution.

Once we have received and inspected your return, we will refund the purchase amount within 14 days via the original payment method.

Please note that processing times may vary depending on your payment method. In most cases, the refund will be returned to your account within a few business days of the refund.

If you haven't received your refund after 14 days, please contact us and we'll be happy to look into it for you.

If you received the wrong item, we're very sorry and would like to resolve it for you. Please contact us within 14 days of receiving your order so we can resolve this as quickly and efficiently as possible.

After you report your purchase, we'll send you further instructions for returning it. Return shipping is free in this case.

Once we have received the incorrect item, we will, in consultation with you, ensure:

• sending the correct article, or
• a refund of the purchase amount

We fully stand behind our products. You can therefore expect the product to meet the product description and perform as expected under normal use.

If a product is not in good condition upon delivery or does not meet your expectations, please contact us. We will work with you to find a suitable solution, such as:

• replacement of the product, or
• (partial) refund of the purchase amount

Any additional guarantees from the manufacturer or supplier do not affect your statutory rights as a consumer.

Damage caused by misuse or normal wear and tear is not covered by the warranty.

We're very sorry to hear this, and we'd like to help you resolve it. Please contact us and describe your complaint as clearly as possible.

The best way to submit your complaint is by email to info@reskin-xl.nl or via the contact form on our website.

We take every complaint seriously and aim to respond to your complaint within 14 days of receipt. If it takes longer to process your complaint, we will of course let you know.

Our goal is always to find a suitable solution together.